A bell captain is responsible for overseeing the bell staff and managing guest services related to luggage handling and transportation in hotels or resorts. Their duties include coordinating the arrival and departure of guests, supervising bellhops, ensuring timely and efficient luggage delivery, and assisting with guest inquiries and requests. They also manage transportation arrangements and provide information about hotel services and local attractions. The goal of a bell captain is to ensure smooth and efficient guest service operations, enhancing the overall guest experience.