Customer service jobs 2026

Be part of a passionate and driven team committed to redefining modern wellness. At House of Kairos we believe in creating a warm, welcoming, and purposeful environment where collaboration, respect, and genuine service come together.

Requirements

• Minimum 1 year of experience in Front Office, Reception, Guest Services, or Customer Service, preferably within hospitality, wellness, or lifestyle environments.
• Excellent communication skills with a warm, professional, and welcoming personality.
• ⁠Fluent in English, both spoken and written.
• Well-groomed, positive, and service-oriented.
• Strong organizational and administrative skills.
• Comfortable using POS systems, membership platforms, and basic computer applications.
• Strong problem-solving skills with the ability to handle guest concerns professionally and calmly.

Key responsibilities

• Welcome and assist members and guests with warmth and professionalism, creating a positive first impression.
• Manage check-ins, registrations, and membership administration accurately.
• Respond to inquiries regarding facilities, memberships, and services.
• Support membership sales, renewals, and retention initiatives.
• Operate POS and internal systems while maintaining accurate daily records and reports.
• Coordinate with internal departments to ensure smooth daily operations and seamless service delivery.
• Listen to and resolve guest feedback or concerns promptly, escalating when necessary.
• Maintain a clean, organized, and welcoming Front Office environment.
• Support community events and activities to enhance member engagement and overall guest experience.

Location at Seseh bali

We are looking for a Customer service for a new residence in Bali.

Qualifications

• Minimum diploma or bachelor's degree in Hospitality, Business Administration, or a related field.
• Strong communication and interpersonal skills with the ability to handle inquiries through multiple channels (WhatsApp, telephone, email, and website).
• Skilled in conducting apartment showings, facility tours, and explaining property details clearly to prospective tenants.
• Experienced in managing administrative tasks including rent and utility payments, coordinating with the Finance Department, and maintaining lease documentation.
• Familiar with tenant handling procedures, including lease contract management, check-in/check-out processes, and data entry in the VHP system.

Responsibilities

• Responding to tenant inquiries through various communication channels (WhatsApp, Telephone, Email, and Website) and providing detailed information on the property and services. You will also forward potential tenant leads to the Sales Department for follow-up.
• Conducting property showings and facility tours for prospective tenants, explaining key features, benefits, and the terms of the lease to ensure a clear understanding of the contract and expectations.
• Managing monthly rental payments and utility charges, while coordinating with the Finance Department to ensure accurate billing, timely payments, and records.
• Overseeing the tenant signings, managing lease contracts, and recording all relevant rental information in the VHP system, including tracking check-in and check-out dates for proper rental administration.
• Coordinating with GOO (Housekeeping, Engineering, and Security) during tenant check-in and check-out processes, ensuring apartments are in proper condition for new tenants, and maintaining positive relationships with existing tenants throughout their stay.

Benefits

• Basic salary (nettet tax).
• BPJS kesehatan dan ketenagakerjaan.
• THR.
• Medical reimbursement up to 85% of 1 month's basic salary per year (eligible after 1 year of employment and permanent status/PKWTT)
• Free parking (1 motorcycle or 1 car).
• Annual leave, replace day payment (for working on a holiday) and extra Off for long shifts.
• Annual leave.

Send your latest CV now via https://bit.ly/TownsquareGroupJobHiring or email it to [email protected] using the subject line: [Your Name] – [Desired Position]

All applications will be treated with the strictest confidentiality, and only shortlisted candidates will be contacted.