Guest relations jobs 2025
Guest Relations Officer in hospitality is dedicated to ensuring that guests have a positive and memorable experience during their stay at a hotel or resort. Responsibilities include welcoming guests upon arrival, handling special requests and complaints, providing information about hotel services and local attractions, and ensuring that all guest needs are met promptly. They also coordinate with other departments to arrange services such as dining, transportation, and activities.
Suga Estate
GRO villa and spa
Qualifications
- Minimum 2– 3 years experience.
- Have experience in GRO.
- Good english.
- Excellent customer service and guest relations.
- Previous experience in customer service or hospitality.
- Ability to multitask and stay organized.
- Positive attitude and a passion for helping others.
- Proficiency in using office software and communication tools.
Responsibilities
- Welcome guests with a warm and friendly attitude.
- Handle guest inquiries and resolve any issues promptly.
- Coordinate with other departments to ensure a seamless guest experience.
- Maintain a clean and inviting reception area.
- Assist in planning and executing special events.
- Collect and analyze guest feedback to improve services.
Deadline: March 28, 2025
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