Operations in hospitality involve managing the day-to-day activities of hotels, resorts, and other hospitality establishments to ensure smooth functioning and high service standards. This includes overseeing departments such as front desk, housekeeping, food and beverage, and maintenance. Key responsibilities include managing staff, ensuring guest satisfaction, handling complaints, maintaining facilities, and optimizing operational efficiency. Effective operations management is essential for providing an excellent guest experience, maintaining high standards, and ensuring the profitability of the establishment.