Training & development manager jobs 2025

A training and development manager is responsible for enhancing the skills and knowledge of employees in hotels, resorts, and other hospitality establishments. Their duties include assessing training needs, designing and implementing training programs, and evaluating their effectiveness. They focus on improving service quality, ensuring employees are well-prepared to deliver exceptional guest experiences, and promoting career growth within the organization. The goal of a training and development manager in hospitality is to elevate employee performance, boost guest satisfaction, and support the establishment's overall success.