Villa supervisor jobs 2025
A villa supervisor oversees the daily operations and maintenance of luxury villas in hospitality establishments such as resorts or private villa rentals. Their responsibilities include managing housekeeping and maintenance staff, ensuring the cleanliness and upkeep of the villa, coordinating guest services, and handling guest requests and complaints. They also ensure that all amenities are in working order and that the villa meets the highest standards of comfort and luxury. The goal of a villa supervisor is to provide an exceptional guest experience by maintaining a well-managed, clean, and inviting environment.
Suga Estate
Villa supervisor
Professional knowledge
- Helps and assists all the guests in a friendly and educated manner.
- Shows amazing skills in anticipating guest’s needs and unrivalled attention to details.
- Conducts daily briefings with his/her team.
- Takes care of villa assignment, optimizing villa inventory and guest requests-preferences.
- Supervises and monitors the daily butler service operation and activities to ensure proper standards and products are delivere.
- Coordinates with villa manager to contact guests on a daily basis to ensure complete satisfaction.
- Ensures uncompromising levels of cleanliness and maintenance of the workplace through own responsibility.
- Manages any guest complaint in a professional manner, by owning it, resolving it to the guest’s satisfaction and recording it.
- Makes villa manager aware of every complain that erases within the villas after handling and resolving.
- Makes sure butlers inspect all villas prior to guests’ arrival to ensure all preferences are met and amenities are in place and in good condition.
- Builds a thorough rapport with guests and maintains interaction in order to facilitate guest recognition, obtains specific individual needs, likes, and dislikes in order to maintain guest history files.
Deadline: March 26, 2025
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