Suga Estate jobs 2025

Qualifications

• Minimum 2– 3 years experience.
• Have experience in GRO.
• Good english.
• Excellent customer service and guest relations.
• Previous experience in customer service or hospitality.
• Ability to multitask and stay organized.
• Positive attitude and a passion for helping others.
• Proficiency in using office software and communication tools.

Responsibilities

• Welcome guests with a warm and friendly attitude.
• Handle guest inquiries and resolve any issues promptly.
• Coordinate with other departments to ensure a seamless guest experience.
• Maintain a clean and inviting reception area.
• Assist in planning and executing special events.
• Collect and analyze guest feedback to improve services.

Qualifications

• 1 year relevant work experience required for this position.
• Flexible hours available.
• Able to join immediately.
• Preferably domicile in ubud/ gianyar area.
• Willing to learn new skills & to develop.
• Able to speak english both oral and written.
• Able to work independently and in a team.
• Highly committed to the job.
• Must have positive and good personality.
• Well - performance and well - groomed.
• Have experience OTA reservation.

Professional knowledge 

• Helps and assists all the guests in a friendly and educated manner. 
• Shows amazing skills in anticipating guest’s needs and unrivalled attention to details. 
• Conducts daily briefings with his/her team. 
• Takes care of villa assignment, optimizing villa inventory and guest requests-preferences. 
• Supervises and monitors the daily butler service operation and activities to ensure proper standards and products are delivere.
• Coordinates with villa manager to contact guests on a daily basis to ensure complete satisfaction. 
• Ensures uncompromising levels of cleanliness and maintenance of the workplace through own responsibility. 
• Manages any guest complaint in a professional manner, by owning it, resolving it to the guest’s satisfaction and recording it. 
• Makes villa manager aware of every complain that erases within the villas after handling and resolving. 
• Makes sure butlers inspect all villas prior to guests’ arrival to ensure all preferences are met and amenities are in place and in good condition. 
• Builds a thorough rapport with guests and maintains interaction in order to facilitate guest recognition, obtains specific individual needs, likes, and dislikes in order to maintain guest history files.