Customer service

Job description

• Respond to customer inquiries via whatsApp, email, and phone calls.
• Answer incoming phone calls and provide excellent customer service.
• Provide fast responses to last-minute guest inquiries
• Communicate with vendors or car owners to check the availability of vehicles.
• Work flexible office hours as needed.
• Develop and maintain strong customer relationships.
• Create database of customer BaliPremium Trip
• Willing to visit the field to understand the business operations if required.
• Accurately record the number of closed deals and potential customers.
• Communicate effectively with customers and team members.

Qualifications

• Male max. 27 years old.
• Have experience as customer service, reservation agent or guest relation officer.
• Have experience in hospitality or tourism industry within 2 years.
• Good communication in english.
• Able to work with flexible hours.
• Knowledge of social media management.
• Domicile in Bali and able to join immediately.