Villa supervisor

Professional knowledge 

• Helps and assists all the guests in a friendly and educated manner. 
• Shows amazing skills in anticipating guest’s needs and unrivalled attention to details. 
• Conducts daily briefings with his/her team. 
• Takes care of villa assignment, optimizing villa inventory and guest requests-preferences. 
• Supervises and monitors the daily butler service operation and activities to ensure proper standards and products are delivere.
• Coordinates with villa manager to contact guests on a daily basis to ensure complete satisfaction. 
• Ensures uncompromising levels of cleanliness and maintenance of the workplace through own responsibility. 
• Manages any guest complaint in a professional manner, by owning it, resolving it to the guest’s satisfaction and recording it. 
• Makes villa manager aware of every complain that erases within the villas after handling and resolving. 
• Makes sure butlers inspect all villas prior to guests’ arrival to ensure all preferences are met and amenities are in place and in good condition. 
• Builds a thorough rapport with guests and maintains interaction in order to facilitate guest recognition, obtains specific individual needs, likes, and dislikes in order to maintain guest history files.