Waiter/waitress

Qualifications

• Minimum 1 year experience in the same field
• Must have experience in high-end, fast-paced venue(s).
• Be attentive and possess exceptional levels of customer service and be detail oriented.
• Well presentable and highly motivated.
• Highly flexible in relation to working day(s) / hour(s).
• Fluent in bahasa indonesia and english both speaking and writing.
• Work well in a team.

Key responsibilities

• Looking after all guest services, and ensure all customers receive the best standards of service possible and all the exist s.o.s. and s.o.p.s are implemented.
• Be attentive and deliver detail-oriented service during operations to all guests.
• Completing opening and closing checklist before and after service.
• Manage client relationships, including responding to problems that arise during service.
• Uphold company standards and provide elite, unmatched levels of service.
• Be responsible for the pos system utilised onboard and all cash and e.d.c. Payments.
• Upsell packages such as the vip lounge, cocktails, wine packages, and encouraging non incentivised return guests.
• Oversee the boat ambience and cleanliness ensure the whole vessel always remains presentable and looks perfect during service.
• Assisting in the daily / monthly equipment inventory and ordering.
• Oversee the whole boat ambience and cleanliness during service.

Contract inclusions

• Competitive basic starting salary idr 4,000,000 (four) p.c.m.
• Service fees share of all onboard bws sales including upselling, plus tips.
• Basic meals provided during service.
• Annual holiday of 14 days per annum.
• BPJS both kesehatan dan ketenagakerjaan